Terms of Service

Agreement

By booking a ride or using this website you agree to these terms. The transportation is provided or arranged by Sunport Luxury LLC, 275 SW 6th St #3404, Miami, FL 33130 ("Sunport Luxury", "we").

Who can book

You must be at least 18 years old to book. Please give accurate contact and trip details. If you book for other passengers, you are responsible for letting them know these terms.

Quotes and booking

• The price shown before you pay is the price of the ride as booked. 20% gratuity included in the displayed fare. Card processing fee included. Tolls are included.
• There is no separate fee for luggage, for a child seat, or for cleaning.
• Extra stops, Meet & Greet and waiting beyond the included time are priced as shown in the quote or as stated below.
• We review every booking before we confirm it. A booking is confirmed when we approve it and send you a confirmation email. We may decline a booking; if we do, nothing is charged.

Payment

When you book, your card is authorized for the quoted amount: the funds are held, not yet charged. The amount is charged when we approve and confirm your booking. If we decline the booking, the authorization is released. For some payments your card’s bank may ask you to verify that you are the cardholder (3D Secure). Charges that arise during the ride, such as extra waiting time or stops you request, are billed to you afterwards with an explanation.

Cancellations and no-shows

• Free cancellation up to 2 hours before the pickup time, with a full refund or release of the authorization.
• Cancellations within 2 hours of the pickup time are charged 50% of the fare.
• No-shows are not refunded.

Waiting time

• Domestic and international flights include up to 1 hour of complimentary waiting time, counted from the flight’s actual landing time. We track your flight, so delays do not use up your waiting time.
• Other pickups (hotels, homes, offices and other addresses) include up to 20 minutes of complimentary waiting time.
• Waiting beyond the included time is charged at the applicable hourly rate.

Hourly service

Hourly (as directed) bookings have a 3-hour minimum; some vehicle classes have a longer minimum (up to 4 hours), shown when you book.

Vehicles, passengers and luggage

• Each vehicle has a maximum number of passengers and bags. Bookings must stay within them, and we may refuse or change a ride that exceeds them for safety.
• The vehicle shown is an example of its class; a comparable vehicle of the same class may be provided.
• Child seats of every type (infant, convertible and booster) are provided at no extra charge. Please request them when you book; if you did not, contact us as early as possible and we will arrange them.

Partner operators

• A ride may be performed by our own chauffeurs or by a partner transportation company that we select, particularly outside South Florida or for vehicle types such as mini buses and motor coaches.
• Partner chauffeurs and vehicles are held to our service standards, and every partner operator carries commercial insurance. Sunport Luxury remains your point of contact, and your fare, these terms and our cancellation policy apply in the same way.

Conduct in the vehicle

• All vehicles are non-smoking, including vaping.
• Passengers 21 and older may drink alcohol responsibly in the vehicle where the law allows it. Illegal substances are not permitted.
• Your chauffeur may end a ride, without a refund, if a passenger’s behavior is unsafe, unlawful or abusive.

Damage and extra cleaning

There is no routine cleaning fee. If a passenger causes damage to the vehicle or leaves it needing cleaning beyond normal use (for example spills, sickness or smoke), the person who booked is charged the actual cost of the cleaning or repair. We will show you photos and the cost before we charge it.

Lost items

Your chauffeur checks the vehicle after every ride, and we return items left behind as soon as we find them, at no charge. If you miss something, contact us at +1 (786) 424-4100 or contact@sunportluxury.com.

Delays and circumstances beyond our control

We plan every ride to be on time. We are not responsible for delays caused by traffic, weather, road closures, flight changes or other events beyond our reasonable control.

Limit of liability

To the extent the law allows, our total liability for any claim arising from a ride or from these terms is limited to the amount you paid for that ride, and we are not liable for indirect or consequential losses, such as a missed flight connection or lost business. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by our negligence.

Text messages

• Sunport Luxury booking updates: when you book, you can choose to receive text messages about that booking (the confirmation, reminders, and when your chauffeur is on the way or has arrived). Choosing them is optional and is not a condition of booking. We do not send marketing text messages.
• Message frequency varies. Message and data rates may apply.
• Reply STOP to stop text messages at any time; reply HELP for help, or call +1 (786) 424-4100 or write to contact@sunportluxury.com.
• Mobile carriers are not liable for delayed or undelivered messages.
• Our Privacy Policy explains how we handle your phone number.

Website use

Do not misuse the website, interfere with its security, or submit false bookings or requests. Content on the website belongs to Sunport Luxury or its licensors.

Disputes and arbitration

If you have a concern, please contact us first at contact@sunportluxury.com or +1 (786) 424-4100; we will try to resolve it with you within 30 days. If we cannot, the dispute will be resolved by binding arbitration in Miami-Dade County, Florida, administered by the American Arbitration Association under its Consumer Arbitration Rules, on an individual basis. Either of us may instead bring a claim in small claims court if it qualifies.

Governing law

These terms are governed by the laws of the State of Florida. Any matter not decided by arbitration belongs to the state and federal courts in Miami-Dade County, Florida.

Changes to these terms

We will post any update here with its effective date. The terms in effect when you book apply to that booking.

Contact

Sunport Luxury LLC, 275 SW 6th St #3404, Miami, FL 33130. Email contact@sunportluxury.com, phone +1 (786) 424-4100.